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Connecting Wirelessly to the Library's Printers: Mac OSX

Installing the PaperCut Client for Mac OSX

  1. From the Go menu choose Connect to Server...   (⌘K)
    screenshot of Connect to Server
  2. Connect
  3. Type in smb://srv-pc-print.adm.suffolk.edu/PCClient and click
    screenshot of URL input
  4. If you are prompted for a username/password at this point, enter the following:
    username: adm.suffolk.edu\emailusername
    where email username is the username you use to sign into your Suffolk Umail, without @suffolk.edu
    password: your Suffolk Umail Password
    Screenshot of the login prompt
    Often, the default username will be the username account for your Mac, you need to delete this and enter the login credentials above
  5. Click on the Mac folder inside of the folder called PCClient
    screenshot of the folder
  6. Double-click on the file named client-local-install 

    Arrow pointing to Local Client Install
  7. Click Yes on the Install PCClient into the Applications Folder?

    Prompt to install screenshot
    If you encounter a message stating Mac User Does Not Exist
    1. Click Okay if the window with User "(This will be your computer username)" does not exist pops up
      Screenshot of dialog box saying user does not exist
    2. Go back to the folder with the client program and double-click on Client-Local-Install again 
      Arrow pointing to Local Client Install
  8. You will receive a Login prompt. Please enter your Suffolk Email Username and Password.
    Before typing your email username, you will also need to type: adm.suffolk.edu\ -- so, the first box should look something like adm.suffolk.edu\username
    (Please remember that your username for your email account does not include the '@suffolk.edu' 
    Screenshot of popup to log in via Active Directory
  9. Locate the installer icon in your dock Screenshot of the installer icon
  10. Quit the installer by right clicking (or Control-Left Click) and clicking on "Force Quit" (Please be patient as this may take a moment to come up with the Right Click Menu)
    Screenshot of force quit option on the installer
  11. To Access the PaperCut Client please click on the PaperCut Application which is now open in your dock PaperCut icon
  12. This is the PaperCut Client, please click "Details ..." to access the online account and add funds to your account.
    Screenshot of the Papercut Popup

Opening PaperCut easily before Printing

Before printing, you need to open PaperCut.  The simplest method to do so is to save the icon onto your dock, so that you can click it to open the program a minute or so before sending something to our printers.

    1. From the top bar, choose File
    2. Choose Open New Folder Window
    3. From the left sidebar, click Applications
    4. Locate the icon for PCClient 
    5. Click & drag icon this onto your MacBook's dock, making sure to keep it on the left side of the dotted line.
      Screenshot of a Mac Dock with the PaperCut icon circled, and the dotted line identified by an arrow

 

Troubleshooting

Airport has begun defaulting some users to the SU_Guest wireless network, which cannot connect to the library printers.  

  • How can I tell if this is the problem I'm having? One of the primary indications of this issue is seeing a box like this after you send out a print job:
    Screenshot of Macbook printer error box with a swirling connection line on it
  • How do I switch to the SU_Student_WPA2 Network:
    • Click on the wifi symbol screenshot of the airport wifi symbolin the uppper right corner of your screen Screenshot of the toolbar in the upper left corner of a Macbook screen
    • Highlight the SU_Student_WPA2 Network
      Screenshot of Airport network connection options
    • You may be prompted to sign in again.  If so, this could take one of two forms:
      1. You are prompted for just your network username & password -- these are the same as what you use for your email
      2. You are prompted to sign into your MacBook as an administrator before you can enter your network credentials.
        1. First, sign in with your MacBook password (hint this means you'll already see a username, and you just need to type a password)
        2. Then in the next box that prompts for a username & password, enter your email address username (leave off the @suffolk.edu) and password to log onto the network.
  • I can't seem to get it to change my password: To force your computer to ask you to log in again, you'll need to delete any saved passwords for the WPA2_Student network from your keychain.  To do that follow these steps:
    1. Select Go from the top menu of your Mac
    2. Choose Utilities
    3. Choose Keychain Access
    4. Scroll through, and highlight any entries that refer to SU_Student_WPA2
    5. Delete them
  • Is there any way I can make this stop happening? One great way to avoid this problem is to set up default networks on your MacBook. MacInstruct gives a great set of instructions.
  • I think I need more help with the Wireless Network: For further instructions on connecting to the Suffolk WPA networks, visit the Network & Telecommunications Wiki.

Setting up multiple printers

Sawyer Library recommends setting up at least two library printers in order to have a backup printer for times of high use.

Whenever you are prompted to log in

At any point that PaperCut prompts you to log in, use the adm.suffolk.edu\username method, where you enter your email username and password.  Often, Macs will default to showing your Mac login ID.  Remove this and re-enter your PaperCut username and password, not your computer username and password.

If you do not know your logon ID

If you do not know your wireless ID, please call the helpdesk at 617-557-2000. Library staff are unable to log you in.

Disclaimer

Sawyer Library Circulation Staff cannot modify or alter the settings on your personal laptop. If you need assistance, please contact Suffolk IT at 617-557-2000.